> ## Documentation Index > Fetch the complete documentation index at: https://docs.scoot.app/llms.txt > Use this file to discover all available pages before exploring further. # Scoot Technical FAQ # Scoot Technical FAQ *A reference guide for addressing technical questions from prospects and customers.* ## 1. Platform Overview **What is Scoot?** Scoot is a browser-based virtual meeting and event platform that allows participants to move freely around a virtual space, engage in dynamic group conversations, and experience presentations and webinars with natural interactivity. Scoot combines the social feel of in-person networking with the scalability of online events. **Do I need to download anything?** No. Scoot runs entirely in modern web browsers (Chrome, Edge, Safari). There is **no desktop app** required, and no plug-ins or downloads. Mobile support is available for participants, though hosts and presenters should use desktop browsers for the best experience. **How does Scoot differ from traditional webinar or meeting tools?** Scoot focuses on *movement, connection, and engagement.* Instead of static tiles, attendees navigate a virtual “room” by joining and leaving conversations naturally. Features like **Smart Badging**, **Stage Magic**, and **AI meeting summaries** create a uniquely interactive and intelligent meeting experience. ## 2. Architecture and Infrastructure **What technologies power Scoot?** Scoot’s platform runs on a modern, scalable web stack with real-time communication powered by servers for audio/video routing, and **WebRTC** for peer-to-peer connections. **Is Scoot cloud-hosted?** Yes. Scoot is hosted on **Amazon Web Services (AWS)**, leveraging secure, redundant global infrastructure. All meeting data, recordings, and summaries are processed through AWS components and are encrypted. **Does Scoot support enterprise-grade security?** Yes. Scoot has completed its **SOC 2** **security assessment**, and all data handling aligns with best practices for encryption, access control, and compliance. **Can Scoot integrate with SSO or company directories?** Single Sign-On (SSO) integrations are in development as part of the **Scoot Admin Panel**. ## 3. Audio, Video, and Performance **How does Scoot handle large events?** Scoot is optimized for scalability, including **webinar-scale sessions** with hundreds or even thousands of attendees. Presentation and audience modes adjust dynamically to reduce video/audio subscriptions and network load. Hosts can also manage performance with **audience interactivity controls**. **What if someone’s video or audio is lagging?** Scoot automatically monitors network health and provides visual indicators. The system can adjust bitrates and manage reconnections. **Does Scoot record presentations automatically?** Yes. Presentations can be set to **auto-record**, capturing both screen share and audio. Recordings are processed and available in the **Scoot Home → Reports** section once complete. Transcriptions and **AI-generated meeting summaries** are produced alongside the recordings. ## 4. Features and Functionality **What is a Smart Badge?** Smart Badges display attendee information like name, title, and company, plus optional custom data collected at registration. They power visibility filters, search, and teleport functionality. Smart Badge data also drives **visual indicators** in the room and post-event analytics. **How do AI Meeting Summaries work?** Scoot automatically generates summaries using advanced **LLM-based pipelines**, transcriptions, and structured metadata. Hosts and attendees can receive summaries via email (if toggled on in meeting settings). Summaries include conversation highlights, participation insights, and links to recordings. **What is the Knowledge Base Bot (“Emily”)?** “Emily” is Scoot’s in-room AI assistant, available to answer questions about the meeting, company, or product. She is powered by retrieval-augmented generation (RAG) and can reference a connected **knowledge base** or uploaded files. **What integrations are supported?** Scoot currently integrates with **Vimeo**, **Google Calendar (ICS)**, and **email-based registration flows**. Upcoming integrations include: * CRM and analytics connections for engagement tracking using Salesforce and HubSpot ## 6. AI and Automation **What AI technologies does Scoot use?** Scoot leverages multiple **large language models (LLMs)**, allowing custom pipelines for transcription, summarization, sentiment analysis, and conversational insights. Different models are used for distinct tasks to maximize accuracy and cost efficiency. **How does Scoot ensure AI accuracy?** Summaries and insights use **multi-model verification** and **structured prompt recipes**, ensuring context is retained and hallucination minimized. All AI data is processed securely through managed endpoints. **Can companies integrate their own AI agents into Scoot?** Yes. Scoot is developing **Apex Agent integrations**, which let partner companies bring their AI sales agents into Scoot meetings to interact with attendees. The **Apex Agent Platform** will include APIs and permissions for agent behavior and context sharing. ## 7. Security, Privacy, and Compliance **How does Scoot protect meeting data?** * Encrypted data transmission via TLS * Secure AWS data storage * Meeting IDs protected via unique tokens * Role-based permissions for hosts, presenters, and attendees * SOC 2 security audit **Where are recordings and transcripts stored?** All recordings, transcriptions, and AI summaries are securely stored in AWS-managed S3 buckets. Only event hosts and authorized admins have access. **Does Scoot comply with GDPR and CCPA?** Yes. Scoot respects all data privacy rights and supports deletion and export upon request. User data is never sold or shared with third parties. ## 8. Roadmap Highlights (Coming Soon) * **AI Queryable Summaries:** Deep search across meeting content. * **AI Sales Agents:** Automated, voice-enabled representatives that join meetings to interact with customers in real time. ## 9. Troubleshooting and Support **If something goes wrong during an event, what should I tell the host?** Common quick fixes include: * Refreshing the browser tab * Checking mic/camera permissions * Using Chrome or Edge for best performance * Turning off VPNs or ad blockers * Contacting Scoot Support through [support@scoot.app](mailto:support@scoot.app)