> ## Documentation Index
> Fetch the complete documentation index at: https://docs.scoot.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Scoot Technical Information FAQs Sheet

## Scoot Technical Information FAQs Sheet

### I. Network and Connectivity Requirements

Scoot provides high-quality events by optimizing network communication, relying primarily on standard internet protocols.

**FAQ**

**Technical Detail**

**Which ports and protocols are required for core services?**

Core Scoot services require full network access over **port 443** using both https and **web-socket connections**.

**What are the required URI patterns for firewall access?**

Network administrators must allow access to the following Uniform Resource Identifiers (URIs): scoot.app, us.scoot.app, and \*.scoot.app.

**What is the optimal protocol for media traffic (audio/video)?**

Scoot uses **UDP over a random port** for inbound and outbound media traffic, which provides the **Highest Optimal experience**.

**What is the fallback protocol?**

If UDP is blocked, **TCP traffic** must be allowed, though sustained use of TCP or TLS is considered a **less optimal protocol** and can degrade overall quality.

**When is a TURN/STUN service used?**

When direct connection via UDP is impossible due to network security policies, the user must connect through Scoot's TURN Service provider, **Twilio**.

**What are the required URIs and ports for the TURN Service?**

Administrators must allow access to Global.stun.twilio.com and Global.turn.twilio.com. Required ports are **443, 3478 (TCP and UDP), and 5349 TCP**. Static IP addresses for this service are provided via a link to Twilio's documentation.

**What is the recommended bandwidth for large meetings?**

For larger rooms, users should have up to **30 Mbps download** and up to **10 Mbps upload**.

### II. API Access and Data Management

Scoot provides multiple developer tools to integrate the platform's rich customer interaction data (100x more than legacy platforms) into enterprise systems.

**FAQ**

**Technical Detail**

**Source(s)**

**What is the Scoot API Gateway?**

Scoot API Gateway is a secure and unified means to **access, manage, and analyze Scoot Engage Data** in external applications.

**What types of APIs does Scoot offer?**

Scoot provides a standard **REST API** and supports **Webhooks** for receiving real-time event notifications.

**How can I access API documentation?**

Complete API documentation is available; users should contact Scoot support for access to developer resources.

**What data export options are available?**

Data can be exported via **API access**, scheduled exports, on-demand exports, real-time streaming, and **bulk downloads**.

**How can user information be pre-populated in a room link?**

Users can bypass the manual name entry screen by embedding query parameters in the room URL, specifically firstname, lastname, and email.

### III. Enterprise Integrations and Authentication

Scoot offers seamless integration across major business platforms to maximize the value of customer data and simplify access management.

**Category**

**Integration Partners/Protocols**

**CRM Platforms**

**Salesforce, HubSpot,** and **Microsoft Dynamics**.

**Marketing Automation**

**Marketo** and **Eloqua**.

**Single Sign-On (SSO)**

**Ping Identity, Okta, Auth0, OneLogin,** and custom SSO integrations.

**Social Sign-In**

**Google Sign-In** and **Microsoft Sign-In**.

**Directory Services**

**LDAP** (Lightweight Directory Access Protocol), **Microsoft Active Directory,** and **Azure Active Directory**.

**Calendar Systems**

**Microsoft Outlook** and **Google Calendar**.

**Event Platforms**

**6Connex, Hubilo, Hopin, Swoogo, vFairs**. Allows attendees registered externally to pass through without additional login.

**Cloud/Data Warehouses**

**Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform,** and **Oracle Cloud**.

### IV. Security, Compliance, and Data Architecture

Scoot maintains enterprise-grade security standards, relying on third-party validation and encrypted architecture.

**FAQ**

**Technical Detail**

**What security certifications does Scoot hold?**

Scoot is **SOC 2 Type II Certified**, demonstrating security best practices through regular audits.

**Is Scoot compliant with data privacy regulations?**

Yes, Scoot is fully compliant with the **GDPR** and the **CCPA**.

**How is data secured?**

All data is **encrypted in transit** (using TLS/SSL protocols and Secure WebRTC for streams) and **at rest**.

**What is Scoot's infrastructure foundation?**

Scoot partners with **Amazon Web Services (AWS)** for infrastructure security, handling physical facilities, hardware, and network security.

**Where is data stored?**

Data can be stored in Scoot-managed systems or in the customer's cloud environment (**AWS, Azure, Google Cloud, Oracle**) to meet **data residency requirements**.

**Does Scoot conduct security testing?**

Yes, Scoot regularly conducts **periodic penetration testing** by qualified security professionals.

### V. Hybrid and Livestreaming Protocols

Scoot supports complex hybrid event delivery through industry-standard protocols, typically reserved for Enterprise customers.

**FAQ**

**Technical Detail**

**What livestreaming protocols are supported?**

Scoot supports **RTMP** (Real-Time Messaging Protocol) and **HLS** livestreaming.

**What is the primary use case for livestreaming protocols?**

This feature is ideal for **hybrid events**, allowing hosts to stream presentations and keynote speeches from in-person events directly into the virtual Scootaverse for remote users. This is an **Enterprise tier** capability.

**What software is recommended for streaming?**

Specialized software like **OBS** (Open Broadcaster Software) is recommended for complex events.

**What are recommended RTMP streaming settings (x264 Software Encoder)?**

Recommended settings include: Audio Sample Rate: **44.1 kHz**, Channels: Stereo or Mono. Bitrate: **2000 - 3000 Kbps**, Keyframe Interval: 2, FPS: **30**.

### VI. System Requirements and Features

Scoot is browser-based, requiring specific environment configurations for optimal functionality.

**FAQ**

**Technical Detail**

**What are the recommended desktop browsers?**

**Google Chrome** (Recommended) and **Microsoft Edge** (Recommended).

**What operating system permission is often needed for sharing?**

Users must ensure they have enabled their browser for **screen recording** at the Operating System level.

**What is required to improve video performance?**

Enabling your browser's **hardware acceleration** allows the application to offload computing tasks to specialized hardware components (GPU), leading to smoother video/audio streaming.

**What is the maximum audio group size?**

The maximum audio group size can be configured by the host between **2 and 20 participants**. The default size is 10.

**What is Group Screen Share?**

This feature allows a user to share their screen only with others in their proximity-based **audio group**, enabling multiple simultaneous screen shares in one room.

**How does AI enhance data insights?**

**Deep Journey** (currently waitlisted) is an AI-powered conversational insights engine that analyzes **multi-modal data** (video, audio, spatial data, behaviors) and offers a **Natural Language Query Engine** to ask questions about interactions in plain English.