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1. What is Scoot and What is its Core Concept?

  • What is Scoot? Scoot is the next-gen platform for doing business live. Higher-quality interactions, rich conversational intelligence, and human+AI augmentation deliver better outcomes for both buyers and sellers at every stage of the customer journey. Scoot is a dynamic, browser-based platform designed to transform virtual meetings, webinars, and customer events into immersive, branded experiences.
  • What is a Scootaverse? A Scootaverse is the customizable virtual environment on the Scoot Engage platform, consisting of one or more connected rooms.
  • __What is Scoot Engage? __Scoot Engage is the meeting platform that transforms webinars, sales meetings, project delivery, customer onboarding, and events into an unmatched engine of sales acceleration.
  • What is Deep Journey? Deep Journey is Scoot’s AI-powered conversational insights engine. It analyzes the rich conversational data, movement patterns, and behavior generated in Scoot Engage meetings to provide actionable business intelligence across the entire customer journey. Key features include a Natural Language Query Engine that allows users to ask questions about interactions in plain English (e.g., “What were the top concerns raised about pricing?”).
  • __What is Apex Agents? __Apex Agent is Scoot’s AI agent hosting engine (currently waitlisted). It enables AI agents to participate naturally in live sales meetings and webinars alongside human attendees, engaging in multi-modal conversations (video, audio, spatial data). Apex Agents can interact with multiple customers simultaneously and leverage real-time context to provide intelligent responses.
  • Who should use Scoot? Scoot is ideal for sales and marketing leaders who aim to accelerate sales velocity, improve customer engagement, and build stronger relationships through high-quality virtual interactions.
  • __How is Scoot Different? __Scoot stands out by focusing on movement and social agency in a virtual environment, and by integrating advanced AI engines that leverage this unique interaction data.
    • Core Difference: Movement and Natural Interaction
      • Scoot is designed around “The Magic of Movement,” allowing participants to move around the virtual space freely.
      • Social Agency: This grants attendees the power to choose their interactions and explore content, unlike traditional platforms where they are passively “stuck in a grid of faces.”
      • Natural Networking: The movement enables more authentic networking, self-directed exploration, and natural conversations, which are key to accelerating sales and building stronger relationships.
    • Deep Journey (AI Conversational Insights):
      • This engine analyzes up to 100x more customer insight data than legacy platforms by capturing organic conversations, spatial movement, and behavioral patterns.
      • It features a Natural Language Query Engine that lets users ask questions like, “What were the top concerns raised about pricing?”
    • Apex Agent (AI Agent Hosting Engine):
      • Scoot is the first platform to natively host AI agents in live meetings, allowing agents to participate alongside buyers and sellers.
      • The engine provides agents with unprecedented real-time context (spatial, audio, behavioral data) to enable more intelligent responses, scale top performers, and offer

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2. Getting Started and System Requirements

  • What devices and browsers are supported?
    • Desktop: Scoot is available on PC and Mac using supported browsers including Google Chrome (recommended), Microsoft Edge (recommended), Safari, and Firefox.
    • Mobile: iOS users (iPhone/iPad) can use the native iOS app. Android users can join over the Chrome mobile browser.
    • Note: Safari and Firefox are currently in Early Access, and hosts are highly recommended not to use these browsers during events due to potential bugs. Hosts and presenters needing full feature access should always use the web app on a PC or Mac.
  • Do I need to install software on my desktop? No, Scoot is browser-based on desktop, meaning you simply click the meeting link and join through your web browser without complex setup or downloads.
  • How do I join a meeting on Scoot Engage? You join by clicking the invitation link shared with you.
  • Can I join a Room without an account? Yes, as long as the host has enabled guest entry, you can join as a guest by following the invitation link and entering your desired Display Name. Guests have limited access to features until they create an account.

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3. Navigation and Interaction within the Scootaverse

  • How do I move around the room? You can move by clicking and holding your mouse to aim in the direction you want to go, or by using the directional arrow keys on your keyboard. On mobile, you can use the joystick or tap and hold to move.
  • How does audio work? Scoot uses audio proximity; sound dynamically changes the same way it does in a physical space. When you move closer to others, you form an audio group (indicated by translucent rings around user bubbles) where you can hear everyone at full volume.
  • What is the maximum group size? The maximum audio group size defaults to 10 users, but hosts can adjust this setting in Room Settings to be anywhere between 2 and 20 participants.
  • How do I find other people? You can locate and interact with other attendees using several tools:
    • Mini-Map: Located in the bottom right corner, it provides an aerial view of the room. When you search for someone, their location is highlighted in green.
    • Search Bar: Search for attendees by name, company, title, or other Smart Badge details.
    • Teleport: You can instantly move near an attendee by clicking the Teleport button on their Smart Badge. You can also teleport to any open space on the map by clicking the desired location.
  • How do I control my view of the room? You can use the Zoom feature located on the bottom left-hand side of your screen to zoom in (for a more intimate group focus) or zoom out (to see more of the room). You can also enable Auto Zoom to adjust your viewport automatically as group size changes.
  • How do I communicate via text? The Chat feature allows you to send public messages to everyone in the room or private messages to individual participants.
  • How do I send non-verbal feedback? You can use the Reactions feature (smiley face with a plus sign icon in the lower right) to quickly display emojis on your user bubble or floating over the presentation screen.

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4. Audio/Video Settings and Troubleshooting

  • Where can I manage my camera and microphone settings? You can select your preferred camera, microphone, and speaker settings in the waiting room before joining, or once inside the room via the arrows next to the video and microphone symbols at the bottom.
  • How do I prevent echo or feedback? Echo or feedback usually occurs when the microphone captures audio from the speakers. The most common solution is for the person causing the echo to use headphones with a microphone.
  • What if I get a “Failed to Initialize Devices” error? This often happens if another application (like Zoom or Teams, especially on PC) is using your camera or microphone. You should close out of all other applications that might have access to your camera/mic, ensure your browser permissions are set to “allow,” and then refresh the page.
  • Can I mute the background music? Yes, each individual participant can adjust the music volume or turn it off entirely using the music symbol/slider located at the bottom of the screen. This control only affects what you hear.
  • What are the best practices for optimal performance?
    1. Use the most updated version of Google Chrome or Microsoft Edge.
    2. Ensure you are on strong Wi-Fi.
    3. Plug in your machine (laptop) before starting the event.
    4. Close all other applications and tabs to free up system resources.
    5. Enable your browser’s hardware acceleration for smoother video/audio streaming.
  • What should I do if something is not working optimally? As Scoot is a browser-based application, the proven approach is to simply refresh the page and rejoin the room. If issues persist, you should contact support.

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5. Account and Support Information

  • How can I change my password? If you know your current password, you can change it from “My Settings” under your profile icon. If you forgot your password, you can use the “Forgot Password” link on the sign-in page.
    • Note: If you signed up using an OAuth method (Microsoft, Google, or Apple), Scoot does not store your password; you must reset it through that external account provider.
  • How do I delete my account? To permanently delete your account, you must contact Scoot support at [email protected] and submit a request.
  • How do I contact support? You can reach the support team by emailing [email protected] or by calling the provided number: +1 214-494-1630. Working hours are 9 AM – 5 PM CT, with a response expected within 1–2 business days.

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6. Presentation and Broadcasting Usage

  • What is Stage Magic? Stage Magic is Scoot’s Presentation Mode, where up to four presenters can present content, share screens, or host panels.
  • What is a Toast? The “Toast” feature allows any participant (if enabled by the host) to broadcast their video and audio clearly to everyone in the room. During a Toast, other participants’ audio and music volumes are temporarily lowered to focus attention on the speaker.
  • How do I use Reactions during a presentation? When viewing a presentation, clicking an emoji in the Reactions menu will cause that emoji to float upwards on the left side of the screen, providing non-verbal feedback without disrupting the main content.
  • How do I adjust the view of shared content? When viewing a screen share, you can zoom in or out using the controls (plus/minus signs) in the lower right-hand corner of the screen share area. You can also maximize the screen share to focus solely on the content.