Scoot Technical Information FAQs Sheet

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Scoot Technical Information FAQs Sheet

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I. Network and Connectivity Requirements

Scoot provides high-quality events by optimizing network communication, relying primarily on standard internet protocols. FAQ Technical Detail Which ports and protocols are required for core services? Core Scoot services require full network access over port 443 using both https and web-socket connections. What are the required URI patterns for firewall access? Network administrators must allow access to the following Uniform Resource Identifiers (URIs): scoot.app, us.scoot.app, and *.scoot.app. What is the optimal protocol for media traffic (audio/video)? Scoot uses UDP over a random port for inbound and outbound media traffic, which provides the Highest Optimal experience. What is the fallback protocol? If UDP is blocked, TCP traffic must be allowed, though sustained use of TCP or TLS is considered a less optimal protocol and can degrade overall quality. When is a TURN/STUN service used? When direct connection via UDP is impossible due to network security policies, the user must connect through Scoot’s TURN Service provider, Twilio. What are the required URIs and ports for the TURN Service? Administrators must allow access to Global.stun.twilio.com and Global.turn.twilio.com. Required ports are 443, 3478 (TCP and UDP), and 5349 TCP. Static IP addresses for this service are provided via a link to Twilio’s documentation. What is the recommended bandwidth for large meetings? For larger rooms, users should have up to 30 Mbps download and up to 10 Mbps upload.

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II. API Access and Data Management

Scoot provides multiple developer tools to integrate the platform’s rich customer interaction data (100x more than legacy platforms) into enterprise systems. FAQ Technical Detail Source(s) What is the Scoot API Gateway? Scoot API Gateway is a secure and unified means to access, manage, and analyze Scoot Engage Data in external applications. What types of APIs does Scoot offer? Scoot provides a standard REST API and supports Webhooks for receiving real-time event notifications. How can I access API documentation? Complete API documentation is available; users should contact Scoot support for access to developer resources. What data export options are available? Data can be exported via API access, scheduled exports, on-demand exports, real-time streaming, and bulk downloads. How can user information be pre-populated in a room link? Users can bypass the manual name entry screen by embedding query parameters in the room URL, specifically firstname, lastname, and email.

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III. Enterprise Integrations and Authentication

Scoot offers seamless integration across major business platforms to maximize the value of customer data and simplify access management. Category Integration Partners/Protocols CRM Platforms Salesforce, HubSpot, and Microsoft Dynamics. Marketing Automation Marketo and Eloqua. Single Sign-On (SSO) Ping Identity, Okta, Auth0, OneLogin, and custom SSO integrations. Social Sign-In Google Sign-In and Microsoft Sign-In. Directory Services LDAP (Lightweight Directory Access Protocol), Microsoft Active Directory, and Azure Active Directory. Calendar Systems Microsoft Outlook and Google Calendar. Event Platforms 6Connex, Hubilo, Hopin, Swoogo, vFairs. Allows attendees registered externally to pass through without additional login. Cloud/Data Warehouses Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform, and Oracle Cloud.

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IV. Security, Compliance, and Data Architecture

Scoot maintains enterprise-grade security standards, relying on third-party validation and encrypted architecture. FAQ Technical Detail What security certifications does Scoot hold? Scoot is SOC 2 Type II Certified, demonstrating security best practices through regular audits. Is Scoot compliant with data privacy regulations? Yes, Scoot is fully compliant with the GDPR and the CCPA. How is data secured? All data is encrypted in transit (using TLS/SSL protocols and Secure WebRTC for streams) and at rest. What is Scoot’s infrastructure foundation? Scoot partners with Amazon Web Services (AWS) for infrastructure security, handling physical facilities, hardware, and network security. Where is data stored? Data can be stored in Scoot-managed systems or in the customer’s cloud environment (AWS, Azure, Google Cloud, Oracle) to meet data residency requirements. Does Scoot conduct security testing? Yes, Scoot regularly conducts periodic penetration testing by qualified security professionals.

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V. Hybrid and Livestreaming Protocols

Scoot supports complex hybrid event delivery through industry-standard protocols, typically reserved for Enterprise customers. FAQ Technical Detail What livestreaming protocols are supported? Scoot supports RTMP (Real-Time Messaging Protocol) and HLS livestreaming. What is the primary use case for livestreaming protocols? This feature is ideal for hybrid events, allowing hosts to stream presentations and keynote speeches from in-person events directly into the virtual Scootaverse for remote users. This is an Enterprise tier capability. What software is recommended for streaming? Specialized software like OBS (Open Broadcaster Software) is recommended for complex events. What are recommended RTMP streaming settings (x264 Software Encoder)? Recommended settings include: Audio Sample Rate: 44.1 kHz, Channels: Stereo or Mono. Bitrate: 2000 - 3000 Kbps, Keyframe Interval: 2, FPS: 30.

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VI. System Requirements and Features

Scoot is browser-based, requiring specific environment configurations for optimal functionality. FAQ Technical Detail What are the recommended desktop browsers? Google Chrome (Recommended) and Microsoft Edge (Recommended). What operating system permission is often needed for sharing? Users must ensure they have enabled their browser for screen recording at the Operating System level. What is required to improve video performance? Enabling your browser’s hardware acceleration allows the application to offload computing tasks to specialized hardware components (GPU), leading to smoother video/audio streaming. What is the maximum audio group size? The maximum audio group size can be configured by the host between 2 and 20 participants. The default size is 10. What is Group Screen Share? This feature allows a user to share their screen only with others in their proximity-based audio group, enabling multiple simultaneous screen shares in one room. How does AI enhance data insights? Deep Journey (currently waitlisted) is an AI-powered conversational insights engine that analyzes multi-modal data (video, audio, spatial data, behaviors) and offers a Natural Language Query Engine to ask questions about interactions in plain English.