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Scoot is a browser-based platform, meaning most technical issues relate to user environment, network configuration, or hardware capabilities. Below are frequently encountered technical problems and their corresponding solutions, based on best practices and platform support information:

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I. Connectivity and Network Issues

Technical Problem Cause(s) Solution(s) Poor audio/video quality or dropped connections. Insufficient bandwidth due to weak Wi-Fi or high demand. Ensure you are on strong Wi-Fi. For larger rooms, users should have up to 30 Mbps download and up to 10 Mbps upload. Inability to join or poor quality due to network restrictions. Network firewalls blocking UDP connections, which is the optimal protocol for video and audio media transport. Reach out to your IT department to confirm network configuration. IT administrators should allow UDP over a random port for media traffic. If UDP is impossible, TCP traffic must be allowed (though this may degrade quality). Laggy movement or frozen media. Using a VPN can restrict bandwidth and increase latency. If possible, do not use the platform while connected to your VPN. Connection or participation is blocked. Restrictions or filtering policies for users on your network. IT Administrators must allow access to the core Scoot services over port 443 using both https and web-socket connections. Specifically, allow access to URIs: scoot.app, us.scoot.app, and *.scoot.app.

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II. Audio and Video Input/Output Errors

Technical Problem Cause(s) Solution(s) “Failed to Initialize Devices” Error. Another application (such as Zoom or Teams, especially on PC) is holding onto the control of your camera or microphone. Fully close out of all other applications and tabs that might have access to your camera/microphone, and then refresh the Scoot page to attempt re-entry. Echo or Feedback issues. A participant’s microphone is capturing audio coming from their own speakers (e.g., TV or loud soundbar). The most common solution is to ask the person causing the echo to wear headphones with a microphone. Inability to enter the Room. Attempting to turn off your camera or microphone while in the waiting room. Keep your camera and microphone ON until after you have successfully entered the room. A nearby participant’s audio is distracting. Audio proximity means you hear those closest to you at full volume. You can mute the user only for yourself by hovering over their bubble and clicking the microphone icon. Alternatively, move to another side of the group or ask the group to spread out.

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III. General Performance and Device Issues

Technical Problem Cause(s) Solution(s) Laggy video, stuck feed, or video going in and out. Browser is not efficiently using specialized hardware components, or the computer’s GPU is insufficient. Enable your browser’s hardware acceleration in the system settings (available in Chrome and Edge). If the issue persists, your computer/device may not have a graphics card (GPU) fast enough to support the meeting. Slower movement or laggy movement followed by swift movement. Movement can be impacted by a slow internet connection or low bandwidth. Ensure your internet connection is strong enough. Experiencing freezing or being disconnected from the room. Older machines (greater than 4 years old) or insufficient system resources. Close all other applications and tabs to free up resources. Plug in your machine (laptop) to ensure sustained performance. Unexpected bugs or issues. Using browsers in Early Access (Safari and Firefox). For the optimal and most stable experience, use Google Chrome or Microsoft Edge. Hosts are specifically recommended not to use Safari or Firefox for running events.

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IV. Screen Sharing and Permission Failures

Technical Problem Cause(s) Solution(s) Screen share fails or receives an error message. The browser/system has denied the screen share request due to security policies or permission denials. Ensure your browser has permission to share your screen. You may need to enable your browser for screen recording at the Operating System level (e.g., in Mac OS Security and Privacy settings). Inability to share an individual window or tab. Using Safari browser. When screen sharing in Safari, you are only allowed to share your whole screen. To share an individual window or tab, use Google Chrome or Microsoft Edge.

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V. Universal Troubleshooting Steps

The tried and true approach to resolving browser issues on Scoot is:
  1. Refresh the Page: If something appears not to be working optimally, or issues persist, simply refresh the page and rejoin the Room.
  2. Contact Support: If refreshing the page does not resolve the persistent issue, contact the support team by emailing [email protected] or calling +1 214-494-1630. The team is available from 9 AM – 5 PM CT and aims to respond within 1–2 business days.