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__Scoot Technical FAQ __

A reference guide for addressing technical questions from prospects and customers.

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1. Platform Overview

What is Scoot? Scoot is a browser-based virtual meeting and event platform that allows participants to move freely around a virtual space, engage in dynamic group conversations, and experience presentations and webinars with natural interactivity. Scoot combines the social feel of in-person networking with the scalability of online events. Do I need to download anything? No. Scoot runs entirely in modern web browsers (Chrome, Edge, Safari). There is no desktop app required, and no plug-ins or downloads. Mobile support is available for participants, though hosts and presenters should use desktop browsers for the best experience. How does Scoot differ from traditional webinar or meeting tools? Scoot focuses on movement, connection, and engagement. Instead of static tiles, attendees navigate a virtual “room” by joining and leaving conversations naturally. Features like Smart Badging, Stage Magic, and AI meeting summaries create a uniquely interactive and intelligent meeting experience.

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2. Architecture and Infrastructure

What technologies power Scoot? Scoot’s platform runs on a modern, scalable web stack with real-time communication powered by servers for audio/video routing, and WebRTC for peer-to-peer connections. Is Scoot cloud-hosted? Yes. Scoot is hosted on Amazon Web Services (AWS), leveraging secure, redundant global infrastructure. All meeting data, recordings, and summaries are processed through AWS components and are encrypted. Does Scoot support enterprise-grade security? Yes. Scoot has completed its SOC 2 security assessment, and all data handling aligns with best practices for encryption, access control, and compliance. Can Scoot integrate with SSO or company directories? Single Sign-On (SSO) integrations are in development as part of the Scoot Admin Panel.

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3. Audio, Video, and Performance

How does Scoot handle large events? Scoot is optimized for scalability, including webinar-scale sessions with hundreds or even thousands of attendees. Presentation and audience modes adjust dynamically to reduce video/audio subscriptions and network load. Hosts can also manage performance with audience interactivity controls. What if someone’s video or audio is lagging? Scoot automatically monitors network health and provides visual indicators. The system can adjust bitrates and manage reconnections. Does Scoot record presentations automatically? Yes. Presentations can be set to auto-record, capturing both screen share and audio. Recordings are processed and available in the Scoot Home → Reports section once complete. Transcriptions and AI-generated meeting summaries are produced alongside the recordings.

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4. Features and Functionality

What is a Smart Badge? Smart Badges display attendee information like name, title, and company, plus optional custom data collected at registration. They power visibility filters, search, and teleport functionality. Smart Badge data also drives visual indicators in the room and post-event analytics. How do AI Meeting Summaries work? Scoot automatically generates summaries using advanced LLM-based pipelines, transcriptions, and structured metadata. Hosts and attendees can receive summaries via email (if toggled on in meeting settings). Summaries include conversation highlights, participation insights, and links to recordings. What is the Knowledge Base Bot (“Emily”)? “Emily” is Scoot’s in-room AI assistant, available to answer questions about the meeting, company, or product. She is powered by retrieval-augmented generation (RAG) and can reference a connected knowledge base or uploaded files. What integrations are supported? Scoot currently integrates with Vimeo, Google Calendar (ICS), and email-based registration flows. Upcoming integrations include:

• CRM and analytics connections for engagement tracking using Salesforce and HubSpot

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6. AI and Automation

What AI technologies does Scoot use? Scoot leverages multiple large language models (LLMs), allowing custom pipelines for transcription, summarization, sentiment analysis, and conversational insights. Different models are used for distinct tasks to maximize accuracy and cost efficiency. How does Scoot ensure AI accuracy? Summaries and insights use multi-model verification and structured prompt recipes, ensuring context is retained and hallucination minimized. All AI data is processed securely through managed endpoints. Can companies integrate their own AI agents into Scoot? Yes. Scoot is developing Apex Agent integrations, which let partner companies bring their AI sales agents into Scoot meetings to interact with attendees. The Apex Agent Platform will include APIs and permissions for agent behavior and context sharing.

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7. Security, Privacy, and Compliance

How does Scoot protect meeting data?

• Encrypted data transmission via TLS
• Secure AWS data storage
• Meeting IDs protected via unique tokens
• Role-based permissions for hosts, presenters, and attendees
• SOC 2 security audit

Where are recordings and transcripts stored? All recordings, transcriptions, and AI summaries are securely stored in AWS-managed S3 buckets. Only event hosts and authorized admins have access. Does Scoot comply with GDPR and CCPA? Yes. Scoot respects all data privacy rights and supports deletion and export upon request. User data is never sold or shared with third parties.

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8. Roadmap Highlights (Coming Soon)

• AI Queryable Summaries: Deep search across meeting content.
• AI Sales Agents: Automated, voice-enabled representatives that join meetings to interact with customers in real time.

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9. Troubleshooting and Support

If something goes wrong during an event, what should I tell the host? Common quick fixes include:

• Refreshing the browser tab
• Checking mic/camera permissions
• Using Chrome or Edge for best performance
• Turning off VPNs or ad blockers
• Contacting Scoot Support through [email protected]